At Violet's Vintage we want you to love the item(s) you purchased from our store. We do understand that there may be times when you are not completely satisfied with your order - we are happy to offer a refund or exchange up to 14 days of receiving your order if this is the case.
Your legal rights: When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty.
RETURNING YOUR ONLINE ORDER:
In the interests of hygiene, we will not accept any goods that have been damaged, soiled or marked by smoke, deodorant, perfume, tan, makeup, etc. All item(s) must be returned in their original wrapping/packaging, with all tags still attached. WE RESERVE THE RIGHT TO REFUSE A REFUND IF THESE STEPS ARE NOT FOLLOWED.
All orders must be returned back to us via post. To return items by post please complete the following steps:
1. Email us at firstname.lastname@example.org - subject: Return - with your order number, name, item(s) to be returned and the reason for your return.
2. Pack the items that you wish to send back ensuring all items are in there original condition.
3. We will forward you further instructions upon receipt of your email, to guide you through the process.
4. Take your return parcel to any local post office or courier, where a postage fee will be charged (this cost is your responsibility).
5. The item(s) are your responsibility until they reach us. For this reason we strongly recommend that you send any parcels back to us using a recorded delivery service, and obtain a proof of delivery certificate from the courier used.
Upon receipt of the item(s) we will refund the order value, less the original shipping, to the original purchasing card within 7 working days. Please note Violet's Vintage does not accept liability for the length of time particular banks take to process refunds.
If you require an exchange please email us at email@example.com - subject; Exchange. At present we exchange products up to 14 days of receiving your order - this includes exchanging for a smaller/larger size. We do not accept returns on exchanges or discounted products across the store.
We strive to ensure that our garments are of the highest quality and reach you in excellent condition, please accept our sincere apologies if you have received a faulty or incorrect item. If you have received a faulty or incorrect item please contact our customer service via firstname.lastname@example.org email address, so that a member of our customer service team can advise you on the correct procedure in sending the item back to us.
The Violet's Vintage Team.